Privacy policy

Data controller

This privacy notice has been prepared by Sıla Group, as data controller, in accordance with Article 10 of Türkiye's Law No. 6698 on the Protection of Personal Data (KVKK).

It explains how we process the personal data of people who visit our website and contact us through the contact form. You can find our contact details on our Contact page.

Personal data we process

When you use the contact form, we process your first and last name, email address, phone number and the content of your message, along with any other information you choose to include. Please do not share sensitive personal data (such as health information) that is not needed for your request.

To keep the website running securely, technical records such as IP addresses, the date and time of visits and browser information may be kept on the servers that host the site.

Why we process your data

We process your personal data to respond to your requests and questions, provide information and proposals about our services, communicate with you, keep records relating to your request, keep the website secure and meet our legal obligations.

We do not use your data for any other purpose and, in particular, do not use it for marketing without your consent.

How we collect data and legal grounds

Your personal data is collected electronically, by automated means, through the contact form.

We process it on the legal grounds set out in Article 5(2) of the KVKK: processing is directly related to the formation or performance of a contract (paragraph c); it is necessary for the data controller to comply with a legal obligation (paragraph ç); and it is necessary for the data controller's legitimate interests, provided this does not harm your fundamental rights and freedoms (paragraph f).

Sharing your data

We do not transfer your personal data to third parties, sell it or share it for marketing purposes.

Your data may be disclosed only where there is a legal obligation to do so, to the authorised public institutions and organisations that request it and to the extent required by law.

How long we keep your data

We keep your personal data for as long as needed to respond to your request and for any ongoing business relationship, and for the retention and limitation periods set out in the applicable legislation.

When these periods end, your data is deleted, destroyed or anonymised.

Your rights under Article 11 of the KVKK

Under Article 11 of the KVKK, you may apply to the data controller to exercise the following rights:

To find out whether your personal data is processed; to request information if it has been processed; to learn the purpose of processing and whether the data is used for that purpose; to know the third parties in Türkiye or abroad to whom it has been transferred; to ask for incomplete or inaccurate data to be corrected; to ask for your data to be deleted or destroyed under the conditions set out in Article 7 of the KVKK; to ask for any correction, deletion or destruction to be notified to the third parties to whom the data was transferred; to object to any result against you arising from analysis of your data exclusively by automated systems; and to claim compensation for any damage suffered as a result of unlawful processing.

How to apply

You can send requests relating to your rights in writing, together with information that allows us to verify your identity, to the email or postal address shown on our Contact page.

In line with the Communiqué on the Procedures and Principles of Application to the Data Controller, your request will be concluded free of charge as soon as possible and within thirty days at the latest, depending on its nature. If the process involves an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board.

If your application is rejected, you find the response insufficient or you do not receive a reply in time, you may file a complaint with the Personal Data Protection Board under Article 14 of the KVKK.

Cookies

Our website does not use cookies for visitor tracking, analytics or advertising. Only cookies that are technically necessary for the site to function may be used.

When the embedded Google Maps content on our Contact page loads, Google may set its own cookies and process technical data such as your IP address. This is governed by Google's own privacy policy. You can delete or block cookies in your browser settings.

Changes to this policy

We may update this policy to reflect changes in legislation or in our data processing activities. The current version is always published on this page together with the date of the last update.